An event you do not want to miss.

Tell me more about this event...

What you can expect from this event.

  • Network with in-plant university print managers from across the country
  • Meet with vendors and discover the latest in technology and products
  • Attend educational sessions on a wide range of print-relevant topics
  • Visit the Western Carolina University in-plant facility
  • Tour the famous Biltmore House and explore Asheville, NC

Although SUPDMC is held in the Southeast, we welcome attendees from across the country.

No dues or membership fee are required; simply register to attend the conference.



Where is the event.

Renaissance Hotel
31 Woodfin St.
Asheville, NC 28801

When is the event.

The event will take place:
September 2016
11th thru 14th

What is the event schedule?

(Click Here for a Printed Agenda)

SUN - 9/11

MON - 9/12

TUE - 9/13

WED - 9/14

3:00 pm - 5:30 pm

Registration - Salon C Foyer
Vendor Setup - Salon A/B

4:30 pm - 5:30 pm

Print Shop Pro Users Group Meeting (optional) - Club Lounge/Top Floor
Facilitated by Make Strand, president of EDU Business Solutions.
Mike will share the latest updates and new features of Print Shop Pro®. In addition, this will be a time for current Print Shop Pro® users, or anyone interested in the software for in-plant printing, to share ideas and tips with each other.

6:30 pm - 8:30 pm

Patio Dinner - Sponsored by Canon
Reception on the patio at the Renaissance.

9:00 pm - 12:00 midnight

Night-time Networking - Club Lounge/Top Floor

8:00 am - 9:00 am

Registration - Salon C Foyer

8:00 am - 9:45 am

Vendor Setup - Salon A/B

8:00 am - 9:00 am

Breakfast - Windsor Ballroom

9:00 am - 10:00 am 

Session One - Salon C
Jody Fuller, "Adapt & Overcome"
Jody is a comic, speaker, writer, and soldier with three tours of duty in Iraq. He is also a lifetime stutterer. His story of perseverance and resilience with his “adapt and overcome” attitude will leave you inspired, in stitches and begging for more.

10:00 am - 11:00 am

Vendor Fair & Break - Salon A/B
Be sure to drop your business card in the can on each vendor’s table for drawings on Tuesday. Drawings for print professionals only (sorry, no spouses/friends). Must be present at the vendor session Tuesday for a chance to win.

11:00 am - 12:00 noon 

Session Two - Salon C
Outsourcing, The "Promises" and The Threats
Patrick Bruchs, Oasis Visuals (Former Director, Wright State Printing Services)
Patrick Bruchs is the former Director of Printing Services for Wright State University, Dayton, OH. While at Wright State he was successful at moving a very heavily-laden paperwork operation, losing over $350K/year, to a successful digital work-flow operation, operating as a break-even auxiliary. In January 2014, Xerox was awarded a MPS/CPS 6-year outsourcing contract.
He has over 30 years of operations experience working for commercial printers, newspaper organizations and, more recently, operating his own digital/print media company, Oasis Visuals. He also owns a successful  transportation company, Oasis Transport, specializing in expedited freight and logistics services (for printing companies).

12:00 noon - 1:00 pm

Lunch - Windsor Ballroom

1:00 pm - 2:00 pm

Session Three - Salon C
"Promos and Profit." 
Theresa Hatcher, University of Texas - Austin
Theresa discusses the benefits of becoming a "direct to manufacturer" distributor.

2:00 pm - 3:00 pm 

Session Four - Salon C
Bringing E-Publications to Our Campus Customers
Larry Fox, UC San Diego
In this session the What, Why , and How of e-publication will be covered. The world around us is awash with digital media flowing to mobile tablets, phones and laptops. Continuing inplant success and relevance  depends upon meeting the changing preferences of our customers.

3:00 pm - 4:00 pm

Vendor Fair & Break - Salon A/B

4:00 pm - 5:00 pm

Session Five - Salon C
“Digging for new gold in these mountains: opportunities for partnerships and innovative ways to utilize variable data printing.”
Tom Frazier, Robin Oliver, Clint Hardin and Donna Presnell, Western Carolina University.
 During the 2015-2016 year Western Carolina University implemented a new campaign to welcome accepted freshmen. The campaign involved personalized direct mail items along with various social media products that informed students of their acceptance and allowed them to explore opportunities for financial aid, summer classes and ways to begin connecting with other admitted students before their arrival.
The session will outline the production methods, tracking and quality control procedures and social media results.

6:30 pm - 9:00 pm

Dinner at The Century Room (atop Pack's Tavern) - Sponsored by Canon
Walking distance from hotel; entertainment by The Big Deal Band

9:00 pm - 12:00 midnight

Night-time Networking: Club Lounge/Top Floor

8:00 am - 9:00 am

Breakfast - Windsor Ballroom

9:00 am - 10:00 am 

Session Six - Salon C
Business Performance Measurement
Dr. Ralph Williams, Middle Tennessee State University
Over a 25-year period Dr. Ralph Williams, a thirty-plus year Printing Industry of America (PIA) member, served as president of three commercial printing companies (holding an ownership stake in two of the companies) and then worked as a consultant for several printing companies. Ralph earned a Doctorate in Business Administration from the Coles College of Business at Kennesaw State University in Georgia, writing a dissertation on business-performance measurement. Prior to earning his D.B.A., Ralph served as a Management Lecturer at Middle Tennessee State University for six years. After completing his D.B.A., he was appointed as an Assistant Professor of Management at MTSU. He serves as a key consultant/advisor to MTSU’s Department of Printing Services, headed by his long-time industry peer and friend Ed Arning. Ralph is actively involved in Printing Industry Association of the South (PIAS), speaking at member events and participating in conferences.

10:00 am - 10:30 am 

Session Seven - Salon C
Millennials in the Workforce.
Sarah Gregory, Eastern Kentucky University.
As Millennials transition from student workers into full time employees we, as supervisors, should take a look at how to best manage and keep quality young personnel. But perhaps more importantly, we need to take a look at how to best serve them as new customers. This session will briefly highlight some of the negative attributes of this generation, how we can manage those attributes and in some cases make them work to our advantage.

10:30 am - 11:30 am

Vendor Fair & Break - Salon A/B

11:30 am - 12:00 Noon

Vendor Drawings - Must be present to win!

12:00 noon - 1:00 pm

Lunch Break - Windsor Ballroom

1:00 pm - 2:00 pm 

Session Eight - Salon C
"Two Men and a Truck"
Richard Beto, University of Texas, Austin
You’ll get to peek inside one of life’s biggest stressors…moving!!! You are invited to hear how reality beat fiction!! Hear firsthand about the experiences, the time line, the mistakes, the process, the short-comings, the discoveries, the aftermath, the driving forces, the impact on employees, and the impact on business of Document Solutions at The University of Texas at Austin.

2:00 pm - 3:00 pm 

Session Nine - Salon C
Evaluating & Selecting Software and Management Systems
Larry Fox, UC San Diego
Weeding through choices - a systematic approach and outline to selecting software, web2print and print shop management programs

3:00 pm - 3:45 pm

Break / Honey Sampling & Talk

6:00 pm

Dinner On Your Own

8:30 pm - 12:00 midnight

Night-time Networking - Club Lounge/Top Floor

9:00 am - 10:00 am

Business Meeting - Club Lounge
(for print managers only, no spouses)

10:00 am - 11:00 am

Brunch - Top of the Plaza/Top Floor

11:30 am

Bus/Private Tours to Western Carolina University & The Biltmore House
Board bus for excursion to Western Carolina University in Cullowhee, NC; followed by a 90-minute private, guided tour of The Biltmore House at 4:30 pm. The Biltmore is the largest privately owned home, built in 1895 by George W. Vanderbilt on an 8,000 acre estate. From there the bus will take us to dinner. Drinks and snack will be served on the bus on the way to The Biltmore.

6:30 pm

Dinner at 12 Bones Barbecue
The bus will take us to dinner and then back to the hotel around 8:30 pm.

9:00 pm - 12:00 midnight

Night-time Networking - Club Lounge/Top Floor

What Are They Saying?

 Here's what your peers are saying about SUPDMC!

Sarah Gregory,
EKU Printing Services


For me the conference represents a wealth of knowledge and a chance to learn and see what other In-Plant shops are facing and how they are changing to meet the ever shifting needs of their universities. Each session is an opportunity to learn something about the industry or in some

cases about myself. Most of the information that is being presented is NEW to me and I’m excited to learn everything I can about this


Unlike some of the other attendees who are managers or directors of the department, I’m a production supervisor. I know that it was a huge

confidence booster for me that my direct supervisor felt that I should attend the conference. It’s given me a chance to take some initiative and

ownership of decisions that are being made regarding the direction of the shop. I would encourage other managers and directors to start

looking this year at who may be moving into a leadership position and encourage them to attend this conference next year.

Graham Riley

Mac Papers


I haven’t stopped sharing our pleasure with the opportunities that have come from this year’s SUPDMC with our company’s leadership! We had 11 different Mac Papers locations represented by the Universities in attendance, which is probably larger than any other show I have worked.

We had very warm sales opportunities from the show and I’m certain many will pay off.


See you in Asheville!

Terry Jarmon

Cal State University Fullerton


Location was outstanding, with great opportunities for networking with a great group of managers and made some new friends along the way. Definitely made the right choice to attend the SUPDMC conference!

Traci Settlemyre

Western Carolina University


From the registration, to the venue, to the meals, to the tours, everything… an awesome conference.  I truly enjoyed making new friends and networking with other Universities. I hope to make this my annual conference from this point on.

Richard Beto

The University of Texas at Austin


I have attended many such events sponsored by various organizations over the years and I must tell you it was one of the best conferences I have attended.

Ed Arning

Middle Tennessee State University


After decades in the commercial printing industry, I have a lot to learn about our collegiate culture. The SUPDMC conference is worth its weight in gold for me.


Location & Registration

VENDORS ONLY:For immediate registration, please select payment type and click "Buy Now".


To Register, Please Use the Pay Now Link Below


Click here to download, print, complete, and mail your registration per instructions on form. You will also need the Exhibitor Electrical Form.

Registration Fees


To Register, Please Use the Pay Now Link Below


Click here to download, print, complete, and mail your registration per instructions on form.


Renaissance Hotel
31 Woodfin St.
Asheville, NC 28801



Quick Links:
Contact Details:
Kim Folger
Printing Services
Valdosta State University
1500 N. Patterson St.
Valdosta, GA 31698